My tracking link is not updating, is my order lost?

Sometimes the tracking information can show pauses and your order moves between couriers and a number of days may elapse during this process.

There is no need to be concerned about this and we apologise for any small delays with the couriers if they should occur.

If you have any queries relating to the delivery of your package it is best to raise them with the shipping agent, please have your tracking number ready for this enquiry.

If your order is confirmed lost, please get in touch with us on [e-mail] and we will help you out.